Refund policy

Return & Refund Policy

Last updated: November 2025

Company: Jordan Moda LLC
Address: 6 College Park Dr,
Georgetown, DE 19947
United States
Email: info@jordanmoda.com
Phone: +1 312 688 1223

1. Return Period

You have the right to return your purchase within 30 days of receiving your order.
After this period, we are unfortunately unable to accept returns or issue refunds.

2. Condition of Returned Items

To be eligible for a return, your item must be:

Unused, unworn, and in its original condition, and
In the original packaging with all tags and labels attached.

We do not accept returns of used, worn, washed, or damaged products that are not due to our fault.

3. Defective or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 7 days of delivery at info@jordanmoda.com with your order number and clear photos showing the issue.
We will cover all shipping costs for replacements or refunds in such cases.

4. Return Process

To initiate a return:

Contact our support team at info@jordanmoda.com and provide your order number and reason for return.
Our team will review your request and send you return instructions.
Ship the item back using the provided return address.

Customers are responsible for return shipping costs unless the item was incorrect or defective.

5. Refunds

Once we receive and inspect your returned item, you will be notified by email.
If your return is approved, your refund will be issued to your original payment method within 7 business days.
Please note that it may take additional time for your bank or payment provider to process the transaction.

6. Non-Returnable Items

For hygiene or safety reasons, certain items (such as personal care products, undergarments, or custom-made goods) may not be eligible for return.
If this applies, it will be clearly indicated on the product page before purchase.

7. Contact

If you have any questions regarding returns or refunds, please contact our support team at:
info@jordanmoda.com
+1 312 688 1223